Managed Care Enrollment & Member Communications
In today’s tough, competitive environment where regular and personal communications are essential to building member loyalty, Standard Register is a valuable resource. Leveraging our data processing, digital printing and Web-based capabilities, we provide practical solutions that will help you more effectively serve and communicate with members while complying with regulations and reducing total operating costs.
Pre and Post Enrollment Materials
Standard Register can alleviate the headaches of producing enrollment materials during this hectic period. Our data-driven solutions will enable you to create customized kits to simplify the process. We’ll see pre-enrollment handbook and forms are produced, kitted and distributed on time. Then we’ll produce your individualized welcome kits, complete with letter, membership ID cards, certificates of coverage and summary of benefits and distribute them to the right member in hardcopy or via the Web.
Member Communications
Your can rely on us to produce and distribute on-going communications via the Web or mail or a combination of both:
- Statements
- Explanation of benefits
- Newsletters
- Wellness guidance
- Plan Updates
Our processes and facilities are SAS-audited annually to assure member information is secure and handled confidentially. Customer privacy is a top priority. We’re committed to delivering the right message at the right time, confidentially in the member’s preferred medium.
Self-Service Enrollment and Customer Service
With the Web now a central way for conducting business, many plan members want and expect their health plan information to be accessible electronically 24/7. Standard Register can provide you with a complete solution to meet the need. We will give members the ability to enroll online and update their profile, review their statements and claims, and access plan and wellness information. – all from a secure Web site. That same information will be archived and available to your customer service team to handle member inquiries.
One-to-One Member Communications
Our powerful Dynamic Communications tool gives your own marketing and customer service teams the ability to create and personalize all of your member communications from their desktops as needed. We‘ll convert all your current forms and materials to a digital format – everything from letters and handbooks to membership cards or wellness materials – and place them in a Web-based repository. Then guided by rules, your staff can create communications, fully personalized for each member. They can be as simple as a letter or as complex as a comprehensive welcome kit. Online to our digital printer centers, your data-driven communications can be produced and distributed in multiple languages via the Internet, in print or both.