Customer Relationship Management for Automotive Dealers
DOX Offerings for Auto Dealers:
- Customer Relationship Management
- Document Assessment Program
- Document Security
- Forms, Supplies and Print Services
Dealer Services: dealersuite.com/dox
What Dealers Are Saying
"In the time it would take me to think about calling my agency, I could have finished my mailing using DesignOnDemand."
"We are very excited to have the DesignOnDemand product available because it gives the store more control to "touch" our customers with something out of the ordinary. We were quite pleased with the 64% increase in response rates using DesignOnDemand for our “Right From The Start” promotional campaigns. We love DesignOnDemand!"
"Since using DesignOnDemand, I have been able to triple the number of mailings we typically send out for our service department in a matter of hours. Once I get the service specials from the manager, I am able to design a professional, quality looking mail piece within minutes and not worry about getting a proof back and corrected on time since DOD gives you a proof immediately and you can make corrections within seconds. This frees up my time to focus on other aspects of my job!"
In today’s highly competitive market, building strong customer relationships is essential to the growth and viability of the automotive dealership. And Dealer Office Xpress (DOX) is ready to support you in this strategic initiative.
Dealership Solutions for One-to-One Customer Communications
Personalized marketing communications have a significant impact on customers, increasing response rates by 20.5% and repeat business by 21.7%, according to industry analyst InfoTrends. Now, as part of the DOX program, Standard Register and ADP are offering your dealership a powerful marketing tool to help you:
- Maximize impact of your customer communications
- Simplify marketing campaign development and execution
- Communicate special offers quickly, more efficiently
- Bring customers back into your showroom and service department
DesignOnDemand® enables people throughout headquarters and your dealer network to create and order one-to-one, personalized communications and marketing collateral through a Web-based interface and state-of-the-art digital color-printing capabilities. Selecting from a menu of design templates, they can combine static and variable text as well as photographs and graphic images to produce professional brochures, postcards, mailers and other marketing pieces with ease, tailored to an individual recipient.
- Service Reminders
- Coupon Books
- Sales Promotions
- Recall Information
- Trade-in Promotions
- Manufacturer Warranty Information
- New Vehicle Information
- Newsletters
- And Much More
This simple-to-use solution enables you to harness the power of your database to specifically target individual customers, by merging CRM information intelligence directly onto the collateral, thus driving up response rates exponentially. DesignOnDemand produces sophisticated color images, graphics and text personalization that have a remarkable ability to cut through the clutter of generic marketing messages that bombard your customers at every turn.
DesignOnDemand is marketing at its best:
- Maximizing personalization
- Maximizing communication impact for building lasting customer relationships
- Protecting your brand
- Eliminating outdated materials and warehouse costs, and expensive reprints
- Communicating sales, product and service promotions with ease
- Providing an end-to-end fulfillment solution, from collateral creation, to print, to mailing the printed communications directly to your customer in 48 hours or less!